Introduction
These are the terms and conditions of website use and purchase for www.sportkilpit.com (the "Website"). The Website is operated by Ponature s.r.o. t Limited ("Ponature", "we", "us" and "our"). We are a limited company registered in Czech republic with registered company number 24851779 and with registered address at U Hrůbků 251/119, Ostrava 709 00, Czech Republic.
Your purchase of any of the products ("Products") or services ("Services") offered on the Website is subject to these terms and conditions and by placing an order for any Product or Service you agree to be bound by them.
Your general use of the Website will be subject to these terms and conditions and by using the Website you agree to be bound by them.
You should print a copy of these terms and conditions for future reference.
PONATURE reserves the right to amend these terms & conditions from time to time by changing them on the Website, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 1 jan 2018.
Use of your personal information submitted to or via the Website is governed by our privacy and cookies policy.
Access to the Website
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Website and is compatible with the Website.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Website. There may be times when certain features, parts or content of the Website, or the entire Website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website.
What you are allowed to do
You may only use the Website for non-commercial use and to purchase Products or Services and only in accordance with these terms and conditions. You may retrieve and display content from the Website on a computer screen, print and copy individual pages and store such pages in electronic form. Content from the Website may be downloaded, viewed, listened to (where appropriate), printed and, subject to the next section, copied on the hard disk of your computer and photocopied in reasonable numbers. Any other type of use requires our prior written agreement.
Additional terms may also apply to certain features, parts or content of the Website and, where they apply, will be displayed on-screen or accessible via a link.
What you are not allowed to do
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
'scrape' content or store content of the Website on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Website;
remove, transmit or change any content of the Website or attempt to circumvent security or interfere with the proper working of the Website or the servers on which it is hosted; or
create links to the Website from any other website, without our prior written consent.
You must only use the Website and anything available from the Website for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
Registration
We may, from time to time, restrict access to certain features, parts or content of the Website, or the entire Website, to users who have registered with us. Registered users of the Website are referred to as "Members" in these terms and conditions. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become awareby sending an appropriately worded email to eshop@kilpi.cz.
In order to purchase any Product or Service from the Website, you must not register with us as.
When you register as a Member, or otherwise provide information about yourself on other parts of the Website, you agree that:
the personal information you provide is true, accurate, current and complete in all respects;
you will maintain and promptly update your personal information by updating it on the Website in the “My Account” section or by notifying us by email; and
you agree not to attempt to open more than one account, and will not impersonate any other person or entity or use a false name or a name that you are not authorised to use.
We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a Member prove to be false.
You should ensure that you exit from your account at the end of each session, especially if you are accessing the Website from a shared or public computer.
Placing an Order
Products and Services are offered for purchase on the Website via sales of a particular Product or Service ("Sale"). Products or Services in some Sales may only be available for purchase for a limited period of time, as stated from time to time on the Website. Some Sales will be unlimited in time. This will be made clear on the particular Sale or Product page on the Website.
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order ("Order") up until the point at which you submit your order to us by clicking the "Place Order & Pay" button on the checkout page.
If you click on the "Place Order & Pay" button Ponature will treat this as an offer by you to purchase the Products or Services subject to these terms & conditions. You are responsible for ensuring the accuracy of your Order. When you place an Order we will send you an Order acknowledgement email containing all of the details of your Order. This is not an acceptance by us of your Order but is simply a confirmation that we have received your offer to purchase the Products or Services. All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept any Order.
Non-acceptance of an Order may be as a result of (but is not limited to) one of the following: the Product or Service ordered being out of stock; our inability to obtain the authorisation of payment; the identification of an error within the Product information, including price and promotion (see further below).
You do however, acknowledge that by clicking on the "Place Order & Pay" button, you enter into an obligation to pay for the Products and/or Services and at this point you will be charged for the total value of the Order. This amount will be fully refunded to you in the event that we are unable to fulfil your Order for any reason. You will receive your refund as soon as possible and, in any case, within 21 days of being informed that we are unable to fulfil your Order.
Our acceptance of your Order will take place when we despatch your Order, in respect of Products, or confirm that we can supply the Services (as applicable) at which point we will send you a despatch confirmation email ("Despatch Confirmation"). If you have ordered Products, this will confirm that the Product(s) have been despatched. The contract between you and us in relation to the Product(s) or Service(s) ordered ("Contract") will only be formed when we send you the Despatch Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods or services that are in conformity with the Contract.
The Contract will relate only to the Product(s) or Service(s) whose despatch or supply we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Product(s) or Service(s) which may have been part of your Order until the despatch or confirmation of such Product(s) or Service(s) has been confirmed in a separate Despatch Confirmation.
You may, while a Sale is still open, after having placed an Order for Product(s) or Services from that Sale, add other Products or Services from the same Sale either by following the ordering process as set out above, or by emailing us at eshop@kilpi.cz to ask us to add further Products or Services. If you email us rather than following the normal online ordering process, you may not be charged any additional delivery charges in respect of the additional Order, so long as we have not already despatched the original Order. We will confirm by email whether there will be an additional delivery charge or not.
In the event that an item is out of stock, you will be informed as soon as practically possible. Where all items in an Order are unavailable, the Order relating to the unavailable item will be cancelled and a full refund will be made including any delivery charges. Where some items in an Order are unavailable, those that are available will be despatched and a refund will be made for those that are unavailable. Delivery charges will still apply (see the Delivery and Returns page on the Website for detail). You will receive any applicable refund as soon as possible and, in any case, within 14 days of being informed of the unavailability of any items.
Pricing and Payment
The price of the Products and Services shall be the price listed on the Website on the date of your Order.
Prices are inclusive of VAT but exclusive of delivery charges which will be automatically added to the total amount due once you have selected your delivery destination and chosen delivery method. Delivery charges are as set out in our Delivery and Returns page on the Website. Please note that VAT will not be charged where you are purchasing Products or Services from a territory where VAT does not apply or which is VAT exempt. Not all Products and Services are eligible for VAT and the rate of VAT may vary by delivery destination.
All prices displayed on the Website are quoted in euro unless you change your location settings in the "My Account" section of the Website, in which case the local currency will be displayed where possible. Prices must be paid in full, including delivery charges, except where discounts are offered as detailed on the Website.
When you add a Product or Service to your basket, you will be shown a total of the savings made on the basket and check-out pages. This indicates the total monetary savings across all the Products or Services purchased as compared with the List Price inclusive of any applicable VAT.
The List Price is typically supplied to us by the brand, licenced distributor, agent or supplier of the Product or Service. Ponature s.r.o, checks the List Prices provided to us where possible to ensure they are representativeand to ensure these are in-line with the recommended retail prices quoted by other retailers.
Prices and delivery costs are liable to change at any time, but changes will not affect Orders in respect of which we have already sent you a Despatch Confirmation.
The Website contains a large number of Products and Services and it is always possible that, despite our best efforts, some of the Products or Services listed on the Website may be incorrectly priced. We will normally verify prices as part of our despatch or confirmation procedures so that, where a Product's or Service's correct price is less than our stated price, we will charge you the lower amount. If a Product’s or Service's correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before despatching the Product or confirming the sale of the Service, or reject your Order and notify you of such rejection.
Payment for all Orders must be made by credit or debit card. We accept payment by most major credit and debit cards, including Visa, Mastercard.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
You guarantee that you are fully authorised to use the credit/debit card supplied,account used, for the purposes of paying for your Order and that this credit/debit card account has sufficient available funds to cover all of the purchase price of the Products or Services.
From time to time we may run promotions where we issue discount codes. Discount codes will usually be emailed to you or advertised on the Website. These can be used in part-payment of the price of Product(s) or Service(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used during the period of validity or for the number of uses stated and only in respect of the relevant Product(s) or Service(s) stated. We may also set a minimum spend against which a discount code can be used. Discount codes cannot be redeemed for cash. Only one discount code may be used per transaction, unless otherwise stated.
Restrictions on the Number of Units Purchased
Products and Services offered for sale through the Website are offered in discrete sales. The number of units of any particular Product or Service that you may purchase may be limited to a specific number of units per Sale. If applicable this will be stated on the Website at the relevant Sale. Attempts to purchase more than this per Sale may result in your entire Order being rejected and/or your membership of the Website being terminated. For the avoidance of doubt, placing single or multiple Orders in respect of the same Sale where the total number of units purchased exceeds the stated amount of a given item is prohibited.
Delivery
Your Order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. Until the point of Despatch an estimate of the delivery date is provided in the “My Account > Orders” section of the Website.
Your Order will be delivered to the delivery address you specify when placing your Order, unless you opt (where available) to collect it from one of the collection points offered from time to time. A current list of where we deliver to can be found on the Delivery and Returns page on the Website.
If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your Order. We reserve the right not to deliver to any country that is prohibited by applicable export laws.
Deliveries are made by PPL (within the Czech Republic) or other national mail service, or courier. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of Product(s). If you order a large, heavy or bulky Product, you should check carefully, before ordering, that its dimensions (allowing for packaging) will allow it to pass freely through the doorways, corridors and, if relevant, stairways of the delivery address.
If you need to change the delivery address you gave us at the time you made your Order, where possible we will do so, as long as we have not already sent you a Despatch Confirmation. If you need us to try and change the delivery address, please email us at eshop@kilpi.cz. We will let you know as soon as possible whether we are able to change the delivery address.
Products comprised within the same Order cannot be delivered to different addresses.
Lost packages
A delivery tracking number will usually be given (you can find this in the Despatch Confirmation or by visiting the "My Account > Orders" section of the Website) so that you can track the progress of your Order. You should allow up to 24 hours from the receipt of the Despatch Confirmation for the tracking number to be available, although this may be available sooner.
If you cannot trace your Order via this tracking number you must get in touch with us via the Website, on email at eshop@kilpi.cz or go to the courier's website (if applicable and as detailed on the Despatch Confirmation).
We will begin an enquiry as soon as is practicable after you contact us, and you will be updated with any progress in tracing the Order by email. Please note that it may take up to (and in some circumstances beyond) 21 working days for the postal service or courier to trace the Order. If the Order is traced it will then be sent to you in accordance with our normal delivery procedure. If the Order cannot be traced, we will notify you and either send you a replacement Order free of charge, or where this is not possible (due to the Product(s) being out of stock, for example) proceed with a full refund for your Order (including delivery charges if any).
Delivery Outside the EU
If your Order is for delivery outside the EU, it may be opened and inspected by customs authorities and may be subject to import duties and taxes. It is a legal requirement that we declare the full value of the goods on all non-EU deliveries. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your Order.
Please also note that you must comply with all applicable laws and regulations of the country for which the Order is destined. We will not be liable for any breach by you of any such laws.
Risk and Ownership
Risk of damage to or loss of the Products will pass to the Member on delivery at the agreed address. Ownership of the Product(s) ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
Cancellation Rights
Except in relation to certain Products set out below, you may cancel a Contract at any time before your Order is delivered and up to 14 days afterwards, beginning on the day after your Order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.
To cancel a Contract, you must clearly inform us, preferably:
in writing, via the Website or by email to eshop@kilpi.cz giving us your name, address and order reference; or
by completing our cancellation form available on the Website at Model Cancellation Form and returning it to the address specified in that form.
If your Order has been delivered to you, you must follow our returns procedure (see below).
We will send you an email to confirm that we have received and are processing your cancellation request.
If you cancel, we will refund to you the full price paid (including delivery charges, if any) for the Product(s) in accordance with our refunds policy (see below).
Please note that your right to cancel does not apply to the following Products:
Products that have been personalised or made to your own bespoke specifications.
Hygiene-sealed items (such as swimwear or underwear, for example), where the sealed packaging has been opened.
Returns Procedure
You will need to obtain a return authorisation number ("Return Number") for the Product(s) you wish to return, which you can obtain on the “My Account > Returns” section of the Website. You will need to include the Return Number on the packing slip sent to you with the Product(s) together with your return.
You must return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your Order).
You have a legal obligation to take reasonable care of the Product(s) while in your possession. Items should be returned with the original branded Product packaging and tags still attached, and the Products must be in an unused condition (except only in the case of Products which have been discovered to be faulty upon use). You should not return Products if (in our reasonable opinion) they have been damaged as a result of fair wear and tear, deliberate damage, accidental damage (by you or a third party other than our couriers), negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the Products without manufacturer approval. If you have assembled a Product (such as a bike, for example) and you wish to return it, you must take all reasonable steps to un-assemble the Product (so long as this will not cause damage) before return. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return the Product(s), you should package the parcel securely (making sure you include a note of your name and address and the Return Number (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us by recorded delivery mail or other form of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address: SKLAD Kilpi - SKLADON, Průmyslová 377, 742 51 Ostrava, or to the address shown on your returns slip if different.
You are responsible for the risk of returning the Product(s) so we advise you to use a recorded delivery service and take out enough carriage insurance to cover the value of the contents. You should retain the proof of postage until our receipt of the Product(s) is confirmed by email.
Except in the case of faulty Products, you are responsible for the cost of returning Products.
If you are returning faulty Products, please ensure there is a copy of the postal cost receipt returned with the faulty Product(s) so that we can reimburse this amount. Please do not return by courier as we will not accept full courier charges unless otherwise agreed by us in writing.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Despatch Confirmation. Nothing in this Section or Section affects your legal rights.
Refunds Policy
If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery, although please note that delivery charges will be refunded only where an entire Order is returned. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
If the Products have not been despatched from our warehouse at the time you cancel a Contract we will process any refund due to you as soon as possible and, in any case, within 14 days of the email we send you to confirm that we have received and are processing your cancellation request.
Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.
Faulty Products
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
Product Information and Description
Any content on the Website which contains any descriptions, specifications, drawings or photographs of the Products is published for guidance only. Whilst we will take reasonable care to ensure that details appearing on the Website are depicted as accurately as possible, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
Due to the nature of our sales process, it may be that, from time to time, a Product listed on the Website and which you order is significantly different from the Product that arrives at our warehouse from the supplier for despatch to you. For example, you may have ordered a green jacket, but the jackets that are sent to us are orange due to a mistake or miscommunication with the applicable supplier. Where this happens, we shall notify you of the difference and will wait for your confirmation of the Order before concluding the Contract and despatching the Order. If you do not wish to carry on with the Order just let us know and we will refund any monies you have already paid to us. Nothing in this provision affects your right to cancel your Order, as governed by conditions.
Product Use
You should take appropriate care when using equipment purchased from our Website and should ensure that you carefully read and comply with any instructions or use parameters as specified by the applicable manufacturer of the Product.
Intellectual Property
You acknowledge and agree that all intellectual property rights in any content of the Website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Website. In the event you print off, copy or store pages from the Website (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
"Kilpi" is a registered trade mark of Ponature. No use of this trade mark is to be made by you except for the purpose of referring to Ponature lawfully and in good faith only and in accordance with the above.
Content
We may change the format and content of the Website from time to time. You agree that your use of the Website is on an 'as is' and 'as available' basis and at your sole risk.
Whilst we try to make sure that all information contained on the Website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
Except to the extent that we state otherwise in these terms and conditions, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Website or relying on any of its content.
We cannot and do not guarantee that any content of the Website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Member Generated Content
The Website may offer pages to which you can contribute user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as comments pages, chat rooms, message boards, and/or news groups (collectively "User Content Areas"). We do not control the material submitted to User Content Areas (collectively "User Submissions"), nor are User Content Areas actively moderated. You are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.
If you participate in any User Content Areas, you must: only use the User Content Area for your private and non-commercial use and for the exchange of lawful, relevant, fair and appropriate information, opinions and comment; keep all User Submissions relevant to the purpose of the User Content Area and the nature of any topic; not submit any User Submission that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party; not submit any User Submission that contains any viruses and/or other code that has contaminating or destructive elements; not submit any User Submission containing any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation; not submit any User Submission containing any form of advertising; and not impersonate, or misrepresent an affiliation with, any person or entity.
You grant to Ponature a perpetual, irrevocable, non-exclusive, royalty-free and fully sub-licensable right and licence to publish, use, reproduce, modify, adapt, translate, create derivative works from and display such User Submissions (in whole or part) and to incorporate it in other works in any form, media or technology including other You waive any moral rights you may have in, or to be identified as the author, of such User Submission. You shall however remain the owner of copyright in any such User Submission and shall be free to republish it wherever you wish, subject to any other restraints.
Whilst we do not view or edit or pre-screen User Submissions, we reserve the right, at our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you.
Complaints about the content of any User Submission can be made email to eshop@kilpi.cz and must contain details of the specific User Submission giving rise to the complaint. We will take whatever action we deem appropriate.
Limitation of liability
Nothing in these terms and conditions shall limit or exclude our liability to you: for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded under Part I of the Consumer Protection Act 1987; or for any other liability that, by law, may not be limited or excluded.
Subject to Section above, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) or Service(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
General
Any breach of any of these terms & conditions may lead to suspension of access to the Website, or even closing of a Member's account.
The information on this Website does not necessarily reflect the views and opinions of Ponature. Neither should any suggestions or advice contained on this Website be relied upon in place of professional advice. You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on this Website before entering into any commitment based upon them.
In the event that any condition of these terms & conditions is held to be invalid, void or unenforceable, the remainder of these terms & conditions shall remain valid and enforceable.
If we fail to enforce any of our rights, that does not result in a waiver of that right.
Any contract entered into pursuant to these terms & conditions is binding on our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of a contract that we enter into, or any of your rights or obligations arising under it, without our prior written consent.
All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.
These terms and conditions may not be varied except with our express written consent.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract.
In the event of a dispute relating to these terms & conditions and/or your use of the Website and/or in relation to any Contract, you shall first contact Ponature in order to attempt to reach an informal solution. Failing this, the parties may seek any remedies available to them at law, including without limitation, issuing legal proceedings in accordance with these terms and conditions.
These terms and conditions shall be governed by Czech law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the Czech courts, Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.
The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest.
Contacting us
Please submit any questions, concerns or comments you have about these terms and conditions, or an order you have placed or ordering in general, by email to eshop@kilpi.cz, or write to us at
PONATURE, s. r. o.
U Hrůbků 251/119
709 00 Ostrava - Nová Ves
Czech Republic